Shipping Policy

Enterprise Logistics & Distribution Policy

AIQ, Inc. d/b/a Kore Oral Health

This policy outlines the standard operating procedures for the freight routing, allocation, and deployment of Kore Oral Health hardware across enterprise and clinical networks.

1. Allocation Processing & Dispatch

Fulfillment sequences are strictly initiated upon the completion of two required milestones:

Capital Clearance: Verification of the cleared ACH or direct wire transfer for the initial allocation invoice.
Manifest Verification: The secure upload and validation of the network's completed Clinic Distribution Manifest.

Once both milestones are secured, our logistics team dynamically calculates exact freight routing based on the clinic addresses and volume requirements provided in the manifest. Estimated deployment dates will be communicated directly to your appointed project liaison.

2. Initial Deployment Configuration (Phase I)

To streamline the immediate rollout and simplify initial inventory management at the clinic level, the Phase I deployment is highly consolidated.

Hardware Setup: Each handle box is shipped containing one primary handle and one integrated brush head.
Inventory Impact: This upfront configuration effectively eliminates the need for clinics to purchase or warehouse separate replacement head packs for the first six months of the patient cycle.

3. Lifecycle Replacement Cycles (Phase II)

Following the initial six-month deployment window, the standard operational maintenance cycle initiates.

Standard Allocation: To ensure uninterrupted patient compliance, subsequent replacement hardware is packaged and distributed strictly in sets of two heads for every handle deployed.
Automated Fulfillment: Your network's ongoing replacement shipments will be scheduled and routed according to the established timelines aligned with your Master Service Agreement.

4. Freight Calculation & Billing Structure

Due to the custom routing required for multi-clinic enterprise rollouts, shipping and handling costs are not flat-rated at the time of initial contract execution.

Initial Rollout Invoicing: Exact freight costs are calculated exclusively after your Clinic Distribution Manifest has been submitted and verified. A separate, standalone invoice for the initial shipping and handling will be issued and must be cleared prior to dispatch.
Automated Recurring Billing: For all subsequent Phase II replacement cycles, shipping and handling costs will be fully integrated into your standard, comprehensive billing cycles, provided your clinic locations and allocated quantities remain static.

5. Freight Mechanics & Delivery

Due to the volume of enterprise allocations, initial rollouts are generally palletized and transported via authorized LTL (Less Than Truckload) freight carriers or dedicated regional couriers.

Routing: Shipments can be routed directly to individual clinic locations or a centralized corporate distribution hub, as specified on the master manifest.
Receiving: Delivery locations must be equipped to receive commercial freight during standard business hours.

6. Inspection & Exceptions

We hold our manufacturing and transit processes to the highest standard. Upon arrival, receiving teams must inspect the delivery for any immediate external transit damage. Any discrepancies between the manifest and the delivered volume, or hardware damaged in transit, must be reported to the Kore Oral Health logistics team within 48 hours of delivery to ensure immediate remediation and replacement.